South Wales · Bridgend, Cardiff, Newport and the M4

Managed IT support for South Wales businesses.

Managed IT services, cyber security and Microsoft 365 for businesses across South Wales, from our UK office in Blackwood. Engineers on site in Bridgend, Cardiff, Newport and the Valleys, backed by an ISO 27001:2022 certified team.

Local to South Wales

An IT partner down the road, not across the country

Most South Wales businesses don’t need a big in-house IT team. They need someone who answers the phone, fixes problems quickly and can be on site when a server, network or Wi-Fi issue can’t be solved remotely. Our UK office is at Gryson House in Pontllanfraith, so our engineers can reach Bridgend, Cardiff, Newport, Caerphilly and the Valleys quickly.

Cre8 IT looks after your users, devices, Microsoft 365, networks and security for a fixed monthly fee, with clear service levels and monthly reports. If you are regulated by the FCA, the SRA or another body, we also keep the records that show your controls work.

What South Wales businesses ask us for

Outsourced IT support with a UK helpdesk and on-site engineers
Managed IT services for a fixed monthly fee
Microsoft 365 set-up, migration, security and licensing
Cyber security, Cyber Essentials and Cyber Essentials Plus
Structured cabling, network testing and Wi-Fi for offices and sites
Backup, disaster recovery and business continuity

Our services

IT services for businesses in South Wales

Whether you have five staff or five hundred, these are the areas we look after day to day.

Outsourced IT support

A UK helpdesk for your team, remote fixes in minutes and engineers on site when needed. Choose fully managed IT, or support alongside your own IT person.

Managed IT services

Proactive monitoring, patching and maintenance of servers, laptops and networks for a predictable monthly cost, so problems are fixed before they stop work.

Cyber security

Multi-factor authentication, endpoint protection, email security, user awareness training and Cyber Essentials certification, reported monthly.

Structured cabling and network testing

Data cabling, fibre, network testing and certification, plus Wi-Fi surveys and installs for offices, warehouses and new builds across South Wales.

Microsoft 365

Migrations, Teams, SharePoint, OneDrive and Intune, set up securely and licensed correctly, with ongoing support for your users.

Backup and recovery

Tested backups for Microsoft 365, servers and devices, with a recovery plan so you know how quickly you can be back up and running.

Not sure what you need? We start with a free review of your current IT.

Where we help on data protection

Least-privilege access and regular access reviews
Encryption on devices and in transit
Logging that supports breach investigation
Retention settings in Microsoft 365 agreed with your compliance team
A tested route to notify the ICO within 72 hours

Data protection

UK GDPR, split into IT jobs and legal jobs

UK GDPR and the Data Protection Act 2018 are enforced by the Information Commissioner’s Office (ICO). They expect appropriate technical and organisational measures to protect personal data, and notification of a reportable personal data breach to the ICO without undue delay and, where feasible, within 72 hours of becoming aware of it.

Access control, encryption, logging and retention are IT jobs, and we implement them. What personal data you hold, your lawful basis and your notices are legal jobs for your data protection officer or legal adviser.

How we work with you

From first assessment to steady state

1. Assess

A review of your current IT, security and Microsoft 365, with a prioritised plan and a fixed monthly price.

2. Secure

A secure baseline: multi-factor authentication, Conditional Access, managed devices, endpoint protection, backup and recovery.

3. Onboard

We document your systems, take over support smoothly from your current provider and introduce your team to the helpdesk.

4. Operate

Helpdesk, monitoring and regular reviews, with clear monthly reports.

Why Cre8 IT

Certified, experienced and local

We have been supporting businesses since 2012. Our UK office is in Blackwood, and our own information security management system is certified to ISO 27001:2022, so your data is handled to the same standard we apply for regulated financial firms.

The same team supports regulated firms in London and Canary Wharf, so South Wales businesses get the same standards, security and reporting.

Our credentials

ISO 27001:2022

Information security management

ISO 9001

Quality management

Microsoft Partner

Certified partner

Guides

Guides from our team

Sourced to the regulator’s own text, dated and written by a named specialist.

Advisers and brokers

IT and cyber security for IFAs, wealth managers and brokers

The rules, the real risks and a sensible baseline for a 5 to 50 person firm.

7 min read · Reviewed 15 October 2026

Microsoft 365

Microsoft 365 governance for regulated firms: a practical baseline

How to govern Microsoft 365 in an FCA-, PRA- or SRA-regulated firm: identity, devices, data, logging and licences, with a 30-day order of work.

4 min read · Reviewed 25 September 2026

Incident response

Cyber incident response for UK regulated firms: the first 72 hours

Who to notify and when: the FCA, PRA, SRA, ICO, NCSC, Report Fraud, your bank and your insurer.

8 min read · Reviewed 15 October 2026

FAQ

South Wales IT support questions

Which areas of South Wales do you cover?

We cover Bridgend, Cardiff, Newport, Caerphilly, Blackwood, Pontypridd, Merthyr Tydfil and the surrounding Valleys, and further along the M4 to Swansea and Bristol by arrangement. Most issues are fixed remotely, and engineers come on site when needed.

How much does managed IT support cost?

Most clients pay a fixed monthly fee per user or per device, agreed after a free review of your current set-up. Projects such as cabling or migrations are quoted separately, with a clear estimate before any work starts.

Can you work alongside our in-house IT person?

Yes. Many clients use us for out-of-hours cover, cyber security, Microsoft 365 or projects, while their own IT person handles day-to-day requests.

Do you help with Cyber Essentials?

Yes. We prepare your devices, accounts and network for Cyber Essentials and Cyber Essentials Plus, fix the gaps and support you through the assessment.

How long does it take to switch IT providers?

It depends on your size and set-up. After a free review we agree a plan and dates, and handle the handover with your current provider so your team is never left without support.

Talk to a local IT specialist

Tell us about your business and what isn’t working, and we will suggest a practical first step, from a free IT review to fully managed support.